5 Warnings to Buyers of Former CVS Employees – Best Life

CVS’ signature red color takes on new meaning, with former employees issuing several warnings to shoppers. Behind the glossy veneer of the drugstore chain’s discount programs and coupons, there are some major concerns you’ll want to be aware of, from store cleanliness to price measurement systems to employee treatment. Read on for five behind-the-scenes alerts from former CVS employees.

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A former CVS employee spoke to the press to reveal how parts of the store are rarely cleaned. In an interview with The sun, they said, “The shelves are super dusty and dirty. We would have to clean them and it was so disgusting.” They blamed this on the fact that staff can only clean during their downtime, which is not often the case.

Similarly, the ex-employee said the trays pharmacists use to count prescriptions aren’t always washed between uses, a big no-no since “some medications can’t be mixed or touched with others. “. [medications]Another snafu went viral on TikTok when a user posted a video of a pharmacist using ungloved hands to fill his prescription after handling cash in the cash register.

Medicine tablets on counting tray with counting spatula in pharmacy.

For the past few years, many CVS pharmacists have been saying they are burnt out. Even before the pandemic hit, the New York Times released an investigative report detailing how “understaffed and chaotic” many CVS pharmacies are. The story quoted an anonymous pharmacist who wrote to the Pennsylvania Board of Pharmacy, “The amount of work we have to do when checking prescriptions is absolutely dangerous. Mistakes are going to be made and patients are going to be the ones who suffer.” Similarly, a North Carolina pharmacist who quit his job because of the situation described in Time how he had worked 13 hours without a meal break and filled 552 prescriptions during that time, in addition to handling phones and giving injections.

Earlier this year, the Time published a follow-up article that made it clear how pharmacists may have been even more overworked due to Covid-19 vaccines and testing, as well as a labor shortage at the national scale. To address the issue, in February 2022, the pharmacy department began closing daily from 1:30 p.m. to 2:00 p.m. so staff could take a “pre-scheduled, uninterrupted lunch break,” as a CVS spokesperson said. at Drug Store News. It is not clear if this helped. A former employee wrote on Indeed in July 2022 that “workers [are] not notified of schedule changes, expected to work beyond scheduled hours, and unable to take breaks due to understaffing and unrealistic expectations. »

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CVS prescription bottle
Rajarajan Kannan / Shutterstock

In June 2022, a former senior CVS executive filed a whistleblower lawsuit claiming that CVS Health was “intentionally preventing certain Medicare beneficiaries from accessing cheaper generic prescriptions,” according to MedCity News. The program, which has purportedly targeted elderly patients since 2015, has enabled the company to make “astonishing profits for itself while passing on increased costs to taxpayers and Part D recipients,” reads- one in the complaint.

This lawsuit puts CVS Caremark, the pharmaceutical benefits manager (PBM) of CVS Health, under scrutiny. PBMs are third-party entities that manage prescription drug benefits for large companies, but they are often criticized for receiving discounts from drug manufacturers.

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Pharmacy prescription pickup counter at CVS Pharmacy, Revere Massachusetts USA, January 9, 2019

CarePass is a CVS membership program that costs $5/month but also comes with a $10/month promotion. So if you take advantage of this advantage, you are actually $5 ahead of the game. However, much like a gym membership, CarePass can become just another membership that you don’t use, but the company’s strategy is to push employees to meet enrollment goals.

Entire Reddit threads are dedicated to pressuring store workers to sell CarePass, which in some cases has led them to resort to less-than-ethical tactics to keep their jobs. A commenter explained how his colleague lies to elderly shoppers when the CarePass prompt pops up on their payment screens, telling them “it’s just an upgrade to your ExtraCare card, it’s free”, when in fact , it’s only free for the first month .

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Digital Photo Frame

CVS is known for its easy-to-use photo center, where customers can upload images through the website or app, then simply drop by to pick them up and pay. But if you’re thinking of printing something racy, think again. On TikTok, a CVS employee captioned her video, “I don’t know how many times I have to say this. Don’t print your nudes on CVS, I actually see everyone.” You also run the risk of being flagged by CVS, as their photo policy states that it “prohibits the uploading of adult or offensive content”. Another TikTok user confirmed as much, sharing a video of how she received a censorship notice from the store after trying to print “sensual photos” for her boyfriend.

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