How to Prepare for MHS GENESIS > Robins Air Force Base > Article View

The 78th Medical Group at Robins Air Force Base, Georgia will begin transitioning to MHS GENESIS on September 24, 2022. During this time, patients can expect to see increased wait times and reduced appointments available for approximately 120 days as health care teams. adapt their office and clinical practices to the new standardized workflows.

MHS GENESIS is the new electronic health record system used in military hospitals and clinics around the world.

The MHS GENESIS system is the centerpiece of a larger transformation to standardize, integrate, and securely manage Department of Defense, Department of Veterans Affairs, and U.S. Coast Guard medical records within the Department of Defense. Homeland security.

The medical record provides data to healthcare teams wherever patients receive treatment, whether at a Department of Defense, Department of Veterans Affairs, or US Coast Guard medical facility. This record will remain with service members from the start of their service until veteran status.


Patients can take steps now to prepare for the implementation of MHS GENESIS, including:

-If you need a primary care or specialty care appointment by September 22, 2022, patients should schedule an appointment as soon as possible to avoid delays during the MHS GENESIS transition. This includes school, sports, flying, and annual medical checkups.

-If permitted, consider asking for pharmaceutical prescriptions for longer durations – for example, asking for a six month supply instead of a three month supply.

-Update service member and dependent information in the Defense Enlistment Eligibility Reporting System (DEERS) information by visiting the nearest military personnel flight.

-TRICARE Online will be degraded from September 16, 2022 and its secure message will stop working on September 21, 2022.

-Use the new Patient Portal at, starting September 24, 2022.

-The 78th Medical Group recommends calling the appointment line first at 478-327-7850 or 497-7850 (call DSN/on base) to verify open or reopened appointments due to cancellations . If there is no availability, another option is to go to a TRICARE-authorized urgent care center for same-day acute care. With the exception of active duty service members, recipients DO NOT need to be referred for care at a TRICARE approved urgent care center.

-The nursing advice line can triage and help get the right care. NAL can also create referrals for active duty members to use emergency centers. When you are seen off base, if possible, request a copy of the paper records and bring them to your next appointment with your primary care manager or primary care provider. Call NAL at 1-800-TRICARE (874-2273), option 1.

– Pharmacy wait times will increase during this transition period. Recipients should ensure they have prescription refills on hand or consider using a TRICARE Network retail pharmacy or mail order service. For more information on home delivery, visit

The new TRICARE Pharmacy co-pays go into effect January 1 and are as follows:

-Co-pay for 90-day supply by home delivery: $12 for generics, $34 for brand name, and $68 for off-formulary drugs.

-Co-pays for a 30-day supply at a Tricare network retail pharmacy: $14 for generics, $38 for brand name, and $68 for off-formulary drugs.

-Active duty has no co-pay when using home delivery or retail pharmacies for covered drugs.

Patients may experience longer wait times for laboratory needs as staff adjust to new processes.

Patients should make sure to get their routine radiology appointments early to avoid lengthy wait times.

The vaccination clinic will remain a walk-in clinic.

The 78th Medical Group appreciates your patience as we transition to a system that will dramatically improve and streamline patient care throughout DOD.

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